Practices & Policies

Penal Interest Policy

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Resolution Framework MSME

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Resolution Framework Individual Small Business

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Nomination & remuneration policy

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KYC & AML Policy

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Grievance redressal Mechanism

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Morotorium Policy version

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Independent Directors

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Related Party Transaction Policy

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Fair Practice Code Bengali

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Fair Practice Code English

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Fair Practice Code Gujarati

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Fair Practice Code Hindi

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Fair Practices Code Marathi

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Fair Practice Code Punjabi

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CSR Policy

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Financial leaders with legacy of the Satin Creditcare Network Ltd.

CIN: U65999HR2018PLC099128

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Registered Office Address
  • 4th Floor, ‘B’ Wing, Plot No. 492, Udyog Vihar, Phase -III Gurugram, Haryana – 122016
Contact Information
Registered Office Address
  • In case of complaint to RBI, reach out below Link for CMS Portal:
Address of CRPC
  • Reserve Bank of India, 4th floor,
    Sector 17, Chandigarh, 160017 RBI Contact Centre – 14448
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Refund & Cancellation Policy

  • No transaction will be refunded back to the customer once it is successfully posted to customer’s loan account.
  • If amount has been debited from customer’s bank account and the transaction is confirmed as successful by customer’s bank but not posted to customer’s loan account, then, it will be posted in customer’s loan account in 3-5 working days.
  • If such successful transaction could not be posted to any of the loan accounts of the customer due to any reason, then, it will be refunded back to the source in 8-10 working days.
  • Revision of refund & cancellation policy is at the sole discretion of the company Satin Creditcare Network Limited.